April 17, 2017

Customer Reviews and The Tenant Journey [Infographic]

Customer Reviews and Online Reputation Management are key components of driving more traffic to your self storage website and converting new tenants. Monitoring and responding to both negative and positive online reviews shows potential tenants that you care about your tenants and what they have to say. Customer Reviews also provide important feedback for how to improve your facility. Travel down the road of the tenant experience to learn how potential tenants view and rely on online reviews!


Customer Reviews Infographic


The Storage Group’s Customer Reviews system allows storage facility staff to respond to tenant reviews from the Performance Dashboard. The star ratings from the customer reviews can appear in organic searches. Tenants are able to leave reviews on Facebook, Yelp and Google. The customer feedback will also appear on the self storage facility website, which can improve it’s organic search engine ranking.

For more information about the Customer Reviews system, please contact Jill Baker, Director of Sales, at jbaker@storagegroupinc.com or (720) 218-1196.

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